Please read the information below to help you with any questions you may have. If you cannot find what you're looking for please contact Wall Street Webcasting at (212) 354-1661
You need software called Windows Media Player to access content streamed by Wall Street Webcasting. Usually it comes with Windows 95, 98, Me, NT, 2000 or XP. If it is Installed or what version of the Player is installed depends on the the operating system as well as the settings. If you are not sure whether it is installed or what version is installed, we recommend you to install the latest version of the Player, which can be downloaded here.
You can get the free Windows Media Player at Microsoft.com. We would recommend downloading the latest version (9).
Follow the instructions through & you should successfully install Windows Media Player onto your computer. Once you have installed it, you should find that our Windows Media Audio and Video work automatically. For further information on installing your software you may wish to refer to the Knowledge Base of Microsoft.com.
If you have just downloaded a player, you must also install it on your computer. Otherwise it will not work in tandem with your browser. You should run the player installation file by double-clicking on the player icon in the location where you save downloaded software.
If you have difficulty installing your Windows Media Player you should consult the person who set-up your PC.
Your company may have a 'firewall' to securely protect its internal data. Sometimes your company's 'proxy' settings may be set in such a way that they prevent external streaming sources from occuring. If this is the case, please contact the IT department of your company.
The amount of information that can travel along the average telephone line is limited. This can cause a queue in the audio signal. Current streaming technology makes best efforts not to lose this information and holds or 'buffers' it until the line is clear to receive further information. This is why there is sometimes a stuttering or delaying effect when receiving a stream. If you are on a very slow connection you might not be able to hear/see the stream at all. There is a minimum requirement for Audio/Video depending on the setting when the stream is encoded.
If you are attempting to listen/view a webcast from your office and are not able to receive the audio and/or video your company may have a security system in place that blocks such feed.
You may have to ask your IT department to open port 80, responsible for supporting audio and visual streaming. If you still experience problems, you will need to connect to the broadcast site from outside the firewall.
For information on WindowsMedia Player Configuration Steps for Firewall, please see general information on Firewalls and Proxy servers on Microsoft’s Help Pages.
